IPower Story
First off, I want to mention that DrGreen died (David), on July 10th, 2006. Suicide. His closest friend, Xemp, says it's got to be the shrooms.
Well, he owned the hacking site www.zxy0.com, and, the domain would eventually expire as it did, and Xemp got me to buy it as he didn't have a credit card.
Who did we buy it from? IPower! After I successfully paid for it, I got the e-mail receipt.
From :
Sent : Sunday, January 21, 2007 12:39 AM
To : LonelyNoone@Hotmail.com
CC : confirmation@ipower.com
Subject : Purchase Confirmation
Dear Neal,
Thank you for your purchase! This message is to inform you that your order has
been received and will be processed shortly.
Your account is being processed for $6.50. You will receive an account setup
confirmation within the next 24 hours with instructions on how to access your
account. If you have any questions regarding this invoice, please feel free to
contact us at order@ipower.com. We appreciate your business and look forward to
a great relationship!
Thank You,
The iPower Team
ORDER SUMMARY
-------------
Domain Registration........... $6.50
zxy0.com
Sales Date.............. 2007/01/20 22:39:28
Total Price............. $6.50
Card Type............... vi
Business Name............?
First Name.............. Neal
Last Name............... Conroy
Street Address.......... 6443 N. Seeley
City.................... Chicago
State................... IL
Zip Code................ 60645
Country................. US
Phone Number............ (858) 776-0979
Fax......................
Email Address........... LonelyNoone@Hotmail.com
Well, did I get an e-mail? Within the next 24 hours? Nope I certainly did not.
5 days later, I e-mail them a reply. I get.
From : IPOWER Billing Team
Reply-To : "IPOWER Billing Team"
Sent : Friday, January 26, 2007 10:11 PM
To : lonelynoone@hotmail.com
Subject : IPW_SPAM:: RE: Purchase Confirmation [Incident:070126-002579]
Suggested Answer
Thank you for contacting iPowerWeb’s Billing Team. Your Billing inquiry will be resolved by one of our associates as soon as possible. For your Technical Support needs, please be sure to visit our “help center” by clicking on http://helpcenter.ipowerweb.com. Here you can find helpful answers to most of your technical, as well as billing related inquiries. Thank you for your consideration. iPowerWeb Billing Team
Did I get my password? Nope, and then I e-mail them 1 more time on February 2 with the (3rd request), etc.
Then one day on a February 5th, Xemp gets on-line and finds me and I tell him I didn't get the password to set up the website.
Session Start: Mon Feb 05 19:52:35 2007
Session Ident: satan
[February 05 2007 Monday 07:52:35 PM] Session Ident: satan (~satoned@Slacked-71DEA48116440A05.direcpc.com)
[February 05 2007 Monday 07:52:35 PM] *!*satoned@Slacked-71DEA48116440A05.direcpc.com #slackers
[February 05 2007 Monday 07:52:35 PM] <satan> NEAL!
[February 05 2007 Monday 07:52:43 PM] <Neal> Sup.
[February 05 2007 Monday 07:52:53 PM] <satan> okay man, got the details for zxy0.com
[February 05 2007 Monday 07:52:56 PM] <Neal> Ay, the fuckers at ipower never e-mail me the pass, and I sent them 2 replies.
[February 05 2007 Monday 07:53:09 PM] <Neal> I'll send em another request.
[February 05 2007 Monday 07:53:28 PM] <satan> oh what the fuck
[February 05 2007 Monday 07:53:37 PM] <satan> lets call the,
[February 05 2007 Monday 07:53:40 PM] <satan> I'll 3 way
[February 05 2007 Monday 07:53:41 PM] <satan> or something
[February 05 2007 Monday 07:53:43 PM] <Neal> Okay.
[February 05 2007 Monday 07:53:49 PM] <satan> just a second bro
[February 05 2007 Monday 07:53:50 PM] <satan> stay on
[February 05 2007 Monday 07:53:53 PM] <satan> I'll be right back
Around this time I went to the IPower website and filled in one of the forms for feedback, regarding domains. Well, did I get a reply..? No.
[February 05 2007 Monday 08:02:12 PM] <satan> damn
[February 05 2007 Monday 08:02:16 PM] <satan> I wonder wtf happened
[February 05 2007 Monday 08:02:21 PM] <Neal> Same.
[February 05 2007 Monday 08:02:24 PM] <satan> sure it's not in spam or nothing?
[February 05 2007 Monday 08:02:30 PM] <Neal> Yea I checked that.
[February 05 2007 Monday 08:03:43 PM] <satan> want to try and call them?
[February 05 2007 Monday 08:03:49 PM] <Neal> Sure.
[February 05 2007 Monday 08:04:32 PM] <satan> ok what's ur number
[February 05 2007 Monday 08:04:40 PM] <Neal> 1 858 776 0979
I was to do the talking. Then we waited and to ge to domain issues press 2 so I did. Then a lovely operator who said his name was George answered us and from the "Hi how can we help you," I said I didn't get the password to my domain and he asks me when did I buy it and I said, January 20. He said something quick and immediately hung up. We waited. And we had to sit through the background music. Then eventually our line dropped so it was just me and Xemp on the phone.
Xemp redialed, and we got the same voice, except he didn't give out his name this time, and when I said regarding password, he hung up. Xemp redialed and said he wanted to talk to this guy, and he picked up, and Xemp did the talking. Xemp said about calling them several times, and the guy interrupted "I'm sorry," and that we had to contact the billing department, "Have a nice day," and he hung up. Xemp got pissed then he re-dialed them several times only to be ignored or sent straight to the music. We gave out for the night.
The next time we re-dialed, it was the 3 of us, plus Crunch, but, instead of going to the robot operator we went straight to the background music (after being told it would take 21 minutes), so we hung up and left it for the night after waiting.
To date, I still don't have the password to a domain name that I bought. Sure, the domain name is bought, and won't expire in a year, so that part I didn't get ripped off, but either way...what is it with IPower...